Shipping and Returns

Shipping

• Please allow at least 24-48 hours of order processing during our business hours Monday thru Friday. Any orders received on weekends and holidays will be fulfilled on the next business day.
• During holidays, fulfillment may take longer due to larger order volume. Thank you for being patient with us.
• Any orders with address discrepancies will be fulfilled after the issue is resolved. An email will be sent to the customer to be notified.
• We reserve the right to fulfill any order. In the event of refusal of fulfillment, we will email the customer the reason of refusal and issue a full refund. Please see our Terms and Conditions 

• Once the package is in the hands of the courier, the responsibility is fully transferred to the courier. Chafinity is not liable for any loss of goods by UPS, USPS or DHL nor any stolen packages during the delivery process.

Chafinity offers a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order addressed within 30 days from receipt of the order. Please kindly note that the shipping fee to an order is non-refundable.

Returns

Return Qualifications:

• Order must be purchased from chafinity.com .
• Products that are unused and unopened are eligible for a return. 
• No visible signs of use, or any discrepancy with the product. (including accessories)
• Products must be in its original packaging. 
• Matcha Sets and Bundles must be returned in full.
• Final Sale Items can not be returned. 

Returns for US Customers:

Chafinity wants to ensure returns are as simple as possible! We offer a prepaid return shipping label for eligible and qualified returns made in the US. A $5 Shipping and Handling fee is applied to all US Orders.

Step 1: Complete your return request here. Please allow 2-4 business days (additional time may be needed during weekends and Holidays) for a Return Specialist to approve the return. If your return is approved, you will receive your return instructions and a prepaid shipping label via email. If your return is disapproved, you will receive an email confirming the reason. 

Step 2: Chafinity values deeply in taking care of the Earth. Please kindly pack the approved return item(s) in the original shipping package. Apply the prepaid return label to the package and drop it off to your nearest post office. Please ensure your order Invoice or Receipt is included in the package. 

Step 3: Your return will be processed within 10 business days of being delivered. Refunds are made in the original form of payment and are issued to the person documented on the original order as the "Bill To" Customer. If Store Credit is selected, an E-gift code will be sent to the email on file once the return is processed and ready for use on chafinity.com .

Returns for International Customers:

Step 1: Complete your return request here. Please allow 2-4 business days (additional time may be needed during weekends and Holidays) for a Return Specialist to approve the return. If your return is approved, you’ll receive your return instructions and a prepaid shipping label via email. If your return is disapproved, you will receive an email confirming the reason. 

Step 2: Visit your local Post Office to ship back the return. We recommend selecting a trackable service for the package, please keep the postal carrier receipt for reference. All return packages will be sent to the following address: 

CHAFINITY LLC.
14272 Chambers Rd,
Suite B
Tustin, 92780 CA, USA

Step 3: Your return will be processed within 10 business days of being delivered. Refunds are made in the original form of payment and are issued to the person documented on the original order as the "Bill To" Customer. If Store Credit is selected, an E-gift code will be sent to the email on file once the return is processed and ready for use of chafinity.com .

Defective or Damaged Items: 

If you receive any damaged or defective products, please address your concern to info@chafinity.com with the customer name, order number, and photo of the damaged or defective product(s) within 30 days from receipt date. Chafinity can only accept orders placed chafinity.com. If Chafinity considers the items damaged or defective, the product will be replaced by chafinity.com.  If the item is addressed after 30 days the item is only eligible for store credit. All shipments for the replacement products will be subject to the same shipping service selected for the original order. We will not upgrade shipping service and can only upgrade the shipping service with additional payment from customer.

Mistake Orders:

If your package is incomplete please send a photo of your entire order including the packing slip to info@chafinity.com within 10 days from delivery date. Once confirmed by Chafinity the missing item(s) will replaced by chafinity.com. After the given timeframe Chafinity is subject to deny the mistake inquiry.