Gift Cards
Do you sell gift cards?
Yes, Chafinity offers gift cards. Gift cards may be purchased online or in person at the Tea House.
Can gift cards be used online and at the Tea House?
Gift cards purchased online through chafinity.com can only be used online.
E-gift cards issued at Chafinity Tea House can only be used at the Tea House.
Online Orders & Shipping
Do you sell products online?
Yes. Chafinity offers select matcha, tea, and tea-related products online through chafinity.com.
Because our sourcing is seasonal and small-batch, some products may be available in limited quantities or rotate over time.
When will my order ship?
Orders are typically processed within 2–4 business days, excluding weekends and holidays. During busier periods, processing may take additional time.
Once your order has shipped, you will receive tracking information by email.
Do you ship internationally?
International shipping availability may vary by destination. Shipping rates, duties, taxes, and customs fees are the responsibility of the customer unless otherwise stated at checkout.
Please note that international delivery timelines may vary depending on the destination country, carrier, and customs processing.
Can I change or cancel my order after placing it?
Please contact us as soon as possible at info@chafinity.com with your name and order number.
If your order has not yet been processed or shipped, we will do our best to assist. Once an order has been fulfilled or shipped, we may not be able to make changes or cancel the order.
What should I do if my package is delayed?
Once an order leaves our facility, shipping timelines are handled by the carrier. If your package is delayed, we recommend checking the tracking information first.
If you need additional assistance, please contact us at info@chafinity.com with your order number.
Returns & Exchanges
What is your return policy?
We accept returns for eligible items purchased directly from chafinity.com.
To qualify for a return, items must be unused, unopened, in their original packaging, and returned with all original components, inserts, and accessories. Items purchased as part of a bundle, gift set, or kit must be returned as a complete set.
Items that have been opened, used, damaged after delivery, or returned incomplete may not be eligible for a refund.
For food, tea, sweets, or other perishable items, we are unable to accept returns once the item has been opened or consumed.
Final sale items, gift cards, and promotional items are not eligible for return unless they arrive damaged, defective, or incorrect.
All return requests are subject to review and approval by Chafinity.
Is there a return shipping fee?
For approved U.S. returns, Chafinity will provide a prepaid return shipping label. A $5 shipping and handling fee will be deducted from the refund amount to help cover return shipping and processing costs.
International customers are responsible for return shipping costs.
What if my order arrives damaged or defective?
If your order arrives damaged or defective, please email info@chafinity.com within 30 days of the delivery date.
Please include your name, order number, and clear photos of the damaged or defective item. Chafinity can only review damaged or defective claims for orders placed through chafinity.com.
What if my package is missing an item or contains the wrong item?
If your package is missing an item or contains an incorrect item, please email info@chafinity.com within 10 days of the delivery date.
Please include your name, order number, a photo of the full order received, and a photo of the packing slip.
Once confirmed by Chafinity, the missing or incorrect item will be replaced. Requests received after 10 days may not be eligible for replacement.
Where can I find the full refund policy?
Please visit our Refund Policy page for complete return instructions, eligibility requirements, and processing details.
Wholesale, Events & Collaborations
Do you offer wholesale?
Yes. We offer wholesale opportunities for select partners who are aligned with Chafinity’s tea, sourcing, and preparation standards.
For wholesale inquiries, please contact us directly through our website or by email at info@chafinity.com.
Do you do special events?
Yes, we are open to special events, tea education, private gatherings, and thoughtful collaborations that align with Chafinity’s mission.
For inquiries, please contact us directly through our website or by email at info@chafinity.com.
Can I host a private event at Chafinity Tea House?
We are open to thoughtful private gatherings and collaborations, but our Tea House is located within a shared space at The Camp, so seating and space availability may vary.
Please contact us directly with your event details, including date, time, guest count, and the type of experience you are hoping to create. We will let you know what may be possible.
How can I contact Chafinity?
For questions about online orders, Tea House offerings, wholesale, or events, please email:
info@chafinity.com