Sending lots of Love, Light, and healing energy to everyone during this crisis. Through the power of community, may we stay patient, compassionate and resilient as our Earth heals. In the meantime, please see below for any updates in light of COVID-19.
| Processing and Shipping |
Our fulfillment center is still operating as normal until further notice. Standard processing time generally takes 2-4 business days (excluding weekends and holidays), however, due to the unfortunate circumstances regarding COVID-19 the processing time may be extended. We appreciate your understanding and patience with any delays you may experience with your order.Our team is taking extra precautions when handling packages and is equipped with the appropriate cleaning wipes and disinfectants to wipe down high touch point areas within our facility. In addition, all team members are required to wear gloves when handling any products or packages. As there are continuous changes with COVID-19 this may affect shipping times with delivery carriers. Please allow additional time for packages to be delivered. Please email email@example.com if you have any more questions or concerns. Thank you!
| Safety |
We are taking all the necessary measures to ensure the safety of our employees by recommending frequent hand-washing, social distancing, staying home when sick, and pausing all non-essential work travel.
| Caring for the Team |
To ensure the safety of our staff, our corporate and customer service team are working from home. Just know that our online services are still available for you, but for now we are doing our part in practicing social distancing to prevent the spread of infection.
Matcha is the form of green tea leaves when stone ground into powder. Matcha is held in the highest regard of all teas. Matcha is made from shade-grown, green tea leaves that have been ground into an ultra-fine powder. Green tea in loose leaf form is traditionally steeped in hot water and then discarded, but matcha is placed directly into the water, whisked, and the whole breadth of the leaf is consumed.
The simplest way to determine the quality of matcha is by first visually inspecting the color. Matcha of higher grade will showcase a fluorescent, vibrant, rich green, whereas the lower quality matcha will have a more yellow-green tint in the color.
Yes, we perform lab tests on our green tea to ensure that our products are 100% safe to consume. Our green tea and matcha have zero trace of any radiation, heavy metals or other contaminants. The Kagoshima region, where our green tea and matcha are sourced, is located on the most southern tip of Japan, which is far away from the site of the Fukushima incident in 2011. In addition, our farm utilizes holistic farming techniques to ensure that our plants are grown in the purest form free of any pesticides or contaminants. Attached are the results of our lab testing for your reference.
Yes. All of Chafinity’s matcha and green tea products are all 100% USDA Organic, Non-GMO, Gluten-Free, Vegan, and JAS-certified.
Nowadays, there are innumerable grades in matcha ranging from latte grade to ceremonial grade. “Culinary grade” matcha, for example, is best used for cooking or baking. Cheaper matcha is usually harvested during the autumn season, where the lower quality tea leaves are mass-produced into poorly processed powdered green tea. On the other hand, “Ceremonial grade” is deemed as the highest quality of all the tiers. Ceremonial matcha is made from the earliest harvest of tea leaves (typically in May), which tend to be sweeter in umami and smoother in taste. At Chafinity, we believe that everyone should enjoy the highest quality matcha whether they are being utilized in cooking or traditional ceremonies. We strive to provide you the highest quality products in all aspects of your life.
Yes, all green teas derive from the plant, Camellia Sinensis, which contains caffeine. Because the entire tea leaf is consumed, the intake of caffeine is relatively higher. Due to matcha's combination of phyto-nutrients, the caffeine in matcha is assimilated in a very different and much healthier way compared to coffee or black tea. The caffeine in matcha binds to the larger catechin molecules, that also act as powerful antioxidants, and is released into the bloodstream slowly over time as the catechins are broken down. This results in caffeine that provides sustained energy for up to 6 to 8 hours. This synergy within matcha also prevents the insulin and adrenaline spikes you experience with coffee, so you never have to experience the "crash" that follows when your blood sugar drops. It is truly the healthiest and most natural energy drink.
Matcha biggest enemy is oxygen. Oxidation deteriorates the tea’s nutrients, so it must be stored in an airtight-sealed container. Chafinity products come with an additional plastic pop lid to ensure freshness. We highly suggest to keep your matcha in the refrigerator preserve its quality in its utmost longevity.
No, there is absolutely nothing added. Our matcha contains only one ingredient - 100% organic, stone ground matcha green tea. The sweetness you taste purely the umami flavor embedded in our high quality tea leaves.
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Upon receiving your order confirmation email notification, your order can take between 1 to 2 business days to process and ship. Please note that during special promotions or sales, processing can take between 5 – 7 business days due to an influx of orders.
Any orders outside of the United States (International Orders) may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. Chafinity does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country and we recommend contacting your local customs office for any additional information.
Please see our refund policy for more details. We offer a 100% Satisfaction Guarantee on all orders. If your order does not exceed your highest expectations, we will refund the amount for all unused, unopened merchandise from your order less shipping fees. Refund requests must be made within 30 days from the receipt of merchandise. If you wish to return your order, email us at firstname.lastname@example.org with the subject line “ORDER RETURN” and indicate your Order # in the contents of the message.
Yes, we ship internationally.
Yes we do! Please reach out to us by going to our Contacts Page and submit your inquiry there.