Refund policy

We accept returns for eligible items purchased directly from chafinity.com.

To qualify for a return, items must be:

Unused and unopened
In their original packaging
Returned with all original components, inserts, and accessories
Returned as a complete set if the item was purchased as part of a bundle, gift set, or kit

Items that have been opened, used, damaged after delivery, or returned incomplete may not be eligible for a refund.

For food, tea, sweets, or other perishable items, we are unable to accept returns once the item has been opened or consumed.

Final sale items, gift cards, and promotional items are not eligible for return unless they arrive damaged, defective, or incorrect.

All return requests are subject to review and approval by Chafinity.

Returns for U.S. Customers

Chafinity wants to make eligible returns as simple as possible. For approved U.S. returns, Chafinity will provide a prepaid return shipping label. A $5 shipping and handling fee will be deducted from the refund amount to help cover return shipping and processing costs.

Step 1: Complete your return request here. Please allow 2–4 business days for our team to review your request. Additional time may be needed during weekends or holidays.

If your return is approved, you will receive return instructions and a prepaid shipping label by email. If your return is not approved, we will email you with the reason.

Step 2: Please pack the approved return item(s) securely, preferably in the original shipping package when possible. Include your order invoice or receipt inside the package, apply the prepaid return label, and drop it off with the designated carrier.

Step 3: Once your return is delivered, please allow up to 10 business days for processing. Refunds will be issued to the original form of payment and to the original “Bill To” customer on the order.

If store credit is selected, an e-gift code will be sent to the email address on file once the return is processed.

Returns for International Customers

International customers are responsible for return shipping costs. We recommend using a trackable shipping service and keeping your postal receipt for your records.

Step 1: Complete your return request here. Please allow 2–4 business days for our team to review your request. Additional time may be needed during weekends or holidays.

If your return is approved, you will receive return instructions by email. If your return is not approved, we will email you with the reason.

Step 2: Please ship the approved return item(s) to:

CHAFINITY LLC
1565 McGaw Ave Ste C
Irvine, CA 92614
United States

Please include your order invoice or receipt inside the package.

If store credit is selected, an e-gift code will be sent to the email address on file once the return is processed.

Defective or Damaged Items

If your order arrives damaged or defective, please email info@chafinity.com within 30 days of the delivery date.

Please include your name, order number, and clear photos of the damaged or defective item(s). Chafinity can only review damaged or defective claims for orders placed through chafinity.com.

If the item is confirmed to be damaged or defective, Chafinity may replace the item. Replacement shipments will be sent using the same shipping service selected for the original order. Shipping upgrades may be available for an additional cost.

Requests received after 30 days may only be eligible for store credit.